When you send an e-mail with a bug or FAST application issue, please include as much information as possible. Use the headings below as a guide to help you gather the information (examples are in italics).
INSTITUTION NAME
Millennium University
INSTANCE
What instance did the bug happen on?
Development, production, or…
FAST APPLICATION
Finance, Human Resources, Budgets, Web Requisitioning, etc.
BROWSER
What is the name and version of your web browser
(click Help > About),
For example, Internet Explorer Version 9 or Firefox 2, etc.
LANGUAGE
What is the language preference used when the bug was found?
PAGE NAME
Take a screen shot. Make sure the screen is active,
press ALT+PrtScn, and paste it (Ctrl+V) into your document.
OR
Copy and paste the URL from the address bar in your browser. In the example
below, Employee Summary is the page name.
https://www.mcsl.com/FASTHR/EmployeeSummary.aspx
MENU NAME AND MENU ITEM:
Employees -> Employee Summary
DESCRIPTION OF THE ISSUE
Try to be as detailed as you can and provide screen shots where possible. Make sure the screen is active, press ALT+PrtScn, and paste it (Ctrl+V) into your document.
FREQUENCY
Does this issue happen intermittently or all the time? Please note the dates / times.
Has this issue been reproduced multiple times? Please note the dates / times.
Does it happen for all users or only certain users? Please list the users affected.
STEPS TO REPRODUCE
What steps did you take that resulted in the error? Please be as detailed as possible using numbered steps.
EXPECTED RESULT
What you expected to happen.
ACTUAL RESULT
What happened instead?
ERROR MESSAGES
If you are working within an application and get an error message, provide a full-screen screen shot. Make sure the screen is active, press ALT+PrtScn, and paste it (Ctrl+V) into your document. Please do not include a screen shot of simply an error message; try to include the full screen, including the browser and full url. This will assist in trouble-shooting and/or recreating the issue being described.